TOUCH OF PARADISE

NAILS

FAQS

Here is a list of the most common questions I recieve from our customers. You can find information about gift cards, returns, nail sizes, payment methods, shipping and more. If you cant find the answers you need, please use the CONTACT page to send us an email.

CONTACT US

HOW LONG DO THE NAILS LAST?

If you are just looking to wear your nails for a day/night, we recommend gel tabs. These can last 1-2 days and are easy to remove when finished with. If you are planning on wearing your nails for a week or more, we advise you to prep your nails well and use nail glue. Both nail glue and nail tabs are available in store.

HOW DO I REMOVE MY NAILS?

If you have used gel tabs, we advise you to carefully peal them off and they will be ready to reuse. If you have used Nail glue, we advise you to soak your nails in warm-hot water to allow the glue to soften. Once you feel the nails becoming loose, you can use another false nail to slowly prise along the side of the nail to lift it off your natural nail.

CAN I REUSE MY NAILS?

Yes, you can reuse you nails. If you have used gel tabs, you can carefully peal them off and they will be ready to reuse. If you have used Nail glue to apply your nail, you can soak your nails in warm water to remove. Once the glue on the back it soft enough, you can scrape it off ready for the next application.

IS NAIL GLUE/TABS INCLUDED?

We do not supply glue or nail tabs with our nail sets, but we do have nail glue and tabs available to order in store. We recommend nail tabs for a day/night usage, and nail glue if you wish to wear for any longer.

PAYMENT METHODS

We accept payment via Paypal, Credit card, Debit card or Gift Cards.

SHIPPING COSTS

UK

- Royal Mail Signed For. 1st Class. - £3.99


- Royal Mail Signed For. 2nd Class. - £2.99


- Royal Mail Tracked 48. - £5.99


WORLDWIDE

- Royal Mail International Standard. - £5.99


- Royal Mail International Tracked & Signature. - £10.99

SHIPPING OPTIONS

We ship to the UK and Worldwide using Royal Mail posting services. Below are the shipping options we offer at checkout.


UK

- Royal Mail Signed For, 1st Class. Aims to deliver your parcel the next working day, a signature from the receiver is required upon delivery.


- Royal Mail Signed For, 2nd Class. Aims to deliver your parcel within 2-3 working days, a signature from the receiver is required upon delivery.


- Royal Mail Tracked 48. Aims to deliver your parcel within 2-3 working days and includes full online tracking so you can monitor your items progress.


WORLDWIDE

- Royal Mail International Standard. Aims to deliver items to Europe within 3-5 working days after posting and to the rest of world destinations within 6-7 working days after posting.


- Royal Mail International Tracked & Signature. Aims to deliver items within 5-7 working days after posting and includes full online tracking so you can monitor your items progress. A signature from the receiver is required upon delivery.

RETURNS & EXCHANGES

We are happy to accept a return for any item that is unused. Please return the item in the same condition it was when received. Please make sure you package your return items carefully as we will not take responsible for packages being damaged or lost in transit.


Refund will be processed on arrival of returned items. Please note we only refund the price of the items; we do not refund the shipping costs. Please email us for our returns address or for any information about returns – touchofparadise.epsom@gmail.com

GIFT CARDS

Our Gift cards can be the perfect gift or present for a friend or family member, they can be redeemed against any set of nails in our store.


We will send the gift card with step-by-step instructions on how it can be used. The gift card will come with a unique code on it, this can be used at checkout to be redeemed against the items you wish to purchase. Once the code has been applied, the total amount of the purchase with be deducted from the balance on the gift card.


Any issue with your gift card please email us - touchofparadise.epsom@gmail.com

CHECK YOUR GIFT CARD BALANCE

Our gift cards come with the value of either £10, £25, £50 or £100. If you would like to know the balance of your gift card at any time, please email us and we will update you - touchofparadise.epsom@gmail.com

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